Drogo (“Drogo”, “we”, “us”) provides a mobile application that delivery
drivers use to receive, manage, and complete delivery assignments on behalf
of the delivery business (the “Organization”) they work with. This Privacy
Policy explains what information the Drogo driver app collects, how we use
it, and the choices you have.
1. Information we collect
Account information — your name, email address and
phone number, provided when your Organization creates your driver account.
Precise location — your device’s GPS location,
including while the app runs in the background, but only while you are
on shift / online. This powers real-time delivery tracking and
dispatching.
Delivery content — order and assignment details, and
content you submit to complete a delivery, such as proof-of-delivery
photos and, where a delivery requires it, an image of a recipient
ID/document.
Device & diagnostic data — device identifiers, a
push-notification token, app version and basic diagnostic/crash data used
to operate and improve the app.
2. How we use information
Operate the service: assign deliveries, navigate, and update order status.
Provide real-time location tracking to your Organization and, where
applicable, the recipient awaiting a delivery.
Send operational push notifications (new assignments, shift reminders).
Calculate worked hours and earnings.
Provide support, ensure safety, and prevent fraud and abuse.
Comply with legal obligations.
3. Background location
The app collects location in the background only while you are on
shift / online, so that deliveries can be tracked in real time. When
you go offline, location tracking stops. You can disable location access at
any time in your device settings; doing so will limit core delivery features.
4. How we share information
We do not sell your personal data. We share information only:
with the Organization you deliver for, so they can
dispatch and manage deliveries;
with service providers who process data on our behalf
— cloud hosting and storage (Amazon Web Services), push notifications and
messaging (Google Firebase), and maps/routing (Mapbox);
where required by law or to protect the rights and
safety of users.
5. Data retention & deletion
We retain personal data for as long as your account is active or as needed
to provide the service and meet legal requirements. You may request access to,
correction of, or deletion of your personal data by contacting us at the
address below; we will action verified requests as permitted by law.
6. Security
Data is encrypted in transit using HTTPS/TLS, and access to personal data
is restricted to authorized personnel and systems.
7. Children
Drogo is intended for delivery drivers aged 18 and over and is not directed
to children.
8. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will
be reflected by updating the “Last updated” date above.
9. Contact us
For privacy questions or data requests, contact us at
support@drogo.app.