Account & Data Deletion

This page explains how a Drogo driver can request deletion of their Drogo account and the personal data associated with it.

How to request deletion

Drogo driver accounts are created and managed by the delivery business (the “Organization”) you work with. To request deletion of your account and associated personal data, use either option below:

1. Ask your Organization’s administrator to remove your driver account, or
2. Email us at support@drogo.app from the email address linked to your account, with the subject line “Delete my account”. We will confirm the request with your Organization, since it owns the account.

What is deleted

On a verified request we remove your driver account and delete or de-identify the personal identifiers tied to it: your name, email address, phone number, profile image, license image, device identifiers and push-notification token.

What is kept

Delivery records — the route and location trace of completed deliveries, proof-of-delivery images, and hours and earnings records — belong to the delivery business you worked for and form part of the records it must keep by law. Those records stay with that business for as long as it or the law requires, and after your account is deleted they are no longer linked to you by name. Requests about those records go to that business.

Contact

Questions about deletion? Contact support@drogo.app.